Communication

Steering Around Pitfalls: Too Much Transparency in Operations We tout the importance at every juncture of transparency when navigating through transitions and changes in an organization. Clear, concise communication starts from the top and trickles down. However, there are situations that we’ve encountered that become perilous because there is too much transparency. Yes – we […]

How Operations soothes the sunday scaries Sunday evenings often come with a familiar feeling of apprehension that have come to be known as the “Sunday scaries.” As the weekend winds down, the looming workweek can cast a shadow over what should be a relatively routine day. So, what’s the origin story of the Sunday scaries?  […]

Communication Plans: What It Is & Why It’s Important   In our experience, communication plans are an overlooked element of a change management process or new process or system rollout. All of this work and all of these incredible new features and benefits, but no one knows about it!  A communication plan is integrated throughout […]

2023 Workplace Trends That Are Here to Stay As the new year begins, we’re poised to reflect upon how the workplace has continued to shift. 2022 was a year of playing catch up. 2023 was about asking ourselves if the solid ground we’re working to rebuild is what we really want – and need.  The […]

Processes and Systems: The Solution to Your Stealth Employee Expectations “Disappointment is unmet expectations. The more significant the expectations, the more significant the disappointment.” -Brene Brown In her most recent book, Brene Brown discusses the type of expectations found in her work: expectations that are unexamined and unexpressed – stealth expectations – and examined and […]

A Guide For Future Entrepreneurs From Our CEO Thinking about starting your own business, or know someone who has the entrepreneurial spirit? This post is for you! Leaving your long-term job to start on your own is a terrifying prospect for anyone. There are a multitude of unanswered questions and mounting worries running through your […]

The 5 Step Process to Keep Your Emotions In Check In Tough Business Situations When business, money, or love is involved, emotions can rule your interactions and can cause a conversation to go sour very quickly. It can be a struggle to respond to difficult business questions, both in email and in person. Are your […]

GOALS AND ALIGNMENT: 3 BASIC STEPS OF MANAGING A TEAM (PART 3 OF 3).   The last and final piece of the puzzle is ‘Goals and Alignment’.   Did you ever hear that story about the group of people who bought train tickets to a mystery station, boarded the train, and let the engineer take […]

ROLES AND RESPONSIBILITIES: 3 Basic Steps to Managing a Team (Part 2 of 3). If you remember from the previous post, it’s vital when managing a team to communicate transparently. Step 2 and 3 are impossible without it! Step 2 focuses on the importance of roles and responsibilities.  Step 2: Define Roles and Responsibilities Some […]

COMMUNICATION: 3 Basic Steps Of Managing a Team (Part 1 of 3). My friend Mark is quite a guy. He’s very down to earth, enjoys the simple things, and last year he began the process of purchasing the company he works for from his boss who is setting up to retire. He’s super impressive…and I […]